Last updated: 11 July 2026

Not legal advice - drafted using publicly available guidance on the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive, plus general international best practice for digital-content sellers. Worth a professional check before publishing, especially given customers may be purchasing from any country.

The short version

Simple Strength is a digital course you get instant access to as soon as you pay, sold to customers worldwide. Because of that, purchases are non-refundable once you've confirmed at checkout that you want immediate access - this is explained in full below, and it's a standard approach for instant-access digital products, not something unique to us. This policy applies to every purchase regardless of the country you're buying from.

Your legal cancellation right, and why it works differently for instant digital access

Depending on where you live, you may have a legal cooling-off right to cancel an online purchase and get a full refund within a set window, no reason needed - for example, UK consumers get 14 days under the Consumer Contracts Regulations 2013, and EU consumers get an equivalent 14 days under the EU Consumer Rights Directive. Other countries may have similar consumer protection laws, or none at all for digital products.

Where such a right exists, it typically works differently for digital content than for physical goods. The law generally lets you choose: wait until the cooling-off period ends before getting access, keeping your full right to cancel for a refund during that time, or get instant access straight away, in which case you're required to expressly agree to this and acknowledge that doing so means you give up your right to cancel.

Simple Strength is built around instant access - the whole point is you can start the same day you buy it. So at checkout, regardless of where you are purchasing from, you're asked to confirm you understand this and agree to waive any cooling-off or cancellation right that may apply under your local law, in exchange for immediate access. Once you've done that and your access is live, no cancellation right applies, to the fullest extent this can be waived under the law that governs your purchase. Where your local law doesn't allow this right to be waived, or gives you further rights we can't lawfully exclude, this policy doesn't remove those rights - but outside of the UK and EU specifically, most jurisdictions don't provide an equivalent statutory cooling-off right for digital content in the first place, so in practice this waiver is most relevant to UK and EU customers.

When we will still offer a refund

Even though the standard cooling-off right doesn't apply once you have access, we'll still refund you - wherever you're based - if: you were charged in error, for example a duplicate charge or a technical checkout fault; you genuinely can't access the Course due to a fault on our end (e.g. a platform/hosting issue with Systeme.io) that we're unable to fix within a reasonable time; or it's required by consumer law that applies to you and cannot be excluded (for example, if the Course as delivered is faulty or not as described, under the UK Consumer Rights Act 2015 or an equivalent local law).

We don't offer refunds for simply changing your mind, not finding the time to follow the programme, or not getting the results you hoped for (see the "No guarantee of results" section of our Terms & Conditions) - these fall outside the exceptions above.

How to request a refund under one of the exceptions

Email hello@lifemodefitness.com with your order details (the email used at checkout, and the approximate date of purchase) and a short explanation. We'll review it and get back to you within 5 working days.

How refunds are processed

Approved refunds are returned to your original payment method via Stripe, typically within 5-10 working days depending on your bank.

Contact us

Life Mode Fitness

66 Paul Street, London, EC2A 4NA, United Kingdom

hello@lifemodefitness.com